Shipping & Return Policy

Freight Charges
All merchandise is shipped from the Location the supplier resides in, unless otherwise stated.  All shipping charges are the responsibility of the customer. Savewize does not guarantee the rates or charges of any shipment.

General Information
Our policy is to have the carrier count number of cartons shipped, and record this quantity on the Bill of Lading. It is important that your receiving department verify the carton count on the shipment with the Bill of Lading.  Any shortages or damages must be noted on the Bill of Lading when the shipment is received by your company. Shortages must be reported to the carrier. We will provide any information needed to help with your claim.

Freight Claims
To ensure that you file a claim with the proper party, it is our policy at Savewize. that, if a shipment is sent freight collect, the consignee (customer) is responsible for filing the freight claim. Freight claims may not be deducted from the invoice.

Concealed Shortages and Damages
A claim for concealed shortages and damages must be filed within 15 days of receipt of goods. The claim may be e-mailed, faxed, or phoned.

We will be glad to discuss the problem with you and work out a solution to the problem.

Defective Merchandise
As it is our policy to stand behind our merchandise, all claims for defective merchandise must be filed within 30 days of receipt of goods. If we determine the goods are defective, we will then issue a return authorization or other written advice to process the claim. A copy of the return authorization must accompany the returned merchandise or it will be refused and sent back to the customer at their expense. 

A credit will be issued to your account after the merchandise has been received in our warehouse or when other arrangements have been agreed upon by both parties.

We will be able to process your claims in a more timely fashion if these procedures are followed.